PetMed AI

Terms and Conditions

Privacy StatementTerms and Conditions

Welcome to PetMed! By using our website and/or using the services that are provided, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions. These Terms and Conditions unconditionally extend and apply to all related applications, internet service, or website extensions. If you are not in agreement with all of these Terms and Conditions, you are prohibited from using this Website, and you may discontinue use immediately. PetMed recommends that you save or print a copy of these Terms and Conditions for future reference.

Last updated September 12, 2024

Agreement to Terms and Conditions

PetMed Terms and Conditions (these "Terms" or these "Terms and Conditions") contained in this Agreement shall govern your use of this Website and all its content (collectively referred to herein as this "Website"). These Terms outline the rules and regulations guiding the use of PetMed located at petmed.ai. All materials/information/documents/services or all other entities (collectively referred to as content) that appear on the PetMed website shall be administered subject to these Terms and Conditions. These Terms and Conditions apply in full force and effect to your use of this Website, and the use of this Website constitutes an express agreement with all the terms and conditions contained herein in full. Do not continue to use this Website if you have any objection to any of the Terms and Conditions stated on this page.

Definitions/Terminology

The following definitions apply to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements:

  • "User", "Visitor", "Client", "Customer", "You", and "Your" refer to you, the person(s) that use this Website.
  • "PetMed", "We", "Our", and "Us" refer to our Website/Company.
  • "Party", "Parties", or "Us" refer to both you and us.

All terms refer to all considerations of PetMed necessary to undertake support to you for the express purpose of meeting your User needs in respect of our services, under and subject to the prevailing law of the country in which PetMed operates (Canada). Any use of these definitions or other glossaries in the singular, plural, capitalization, and/or pronoun are interchangeable but refer to the same.

Intellectual Property Rights

Other than the content you own and opt to include on this Website, under these Terms, PetMed and/or its licensors own and reserve all intellectual property rights of this Website. You are granted a limited license, subject to the restrictions entailed in these Terms and Conditions, for purposes of viewing this Website's content.

1. Use of Services

You may use our services in accordance with these Terms and all applicable laws and regulations. You agree not to misuse our services, and you acknowledge that you will not:

  • Use the services for any unlawful purpose or in violation of any laws.
  • Attempt to gain unauthorized access to any part of our platform.
  • Interfere with the proper functioning of our services or disrupt our systems.

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your account information, including your password. You agree to:

  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use or security breaches related to your account.

3. Pet Profile and Data Usage

By creating pet profiles and inputting information about symptoms, health history, and other relevant data, you agree to the collection and use of this information for diagnostic purposes. Our AI tools will process this data to help provide accurate health assessments and treatment recommendations for your pets.

4. Intellectual Property

All content on PetMed’s platform, including but not limited to text, software, graphics, and logos, is the property of PetMed and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works based on our content without written permission from PetMed.

5. Limitation of Liability

PetMed is not liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use our services, including but not limited to:

  • Errors in diagnosis or recommendations.
  • Loss of data or unauthorized access to your account.

6. Termination

PetMed reserves the right to suspend or terminate your access to our services at any time, without notice, for any reason, including violation of these Terms of Service.

7. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of our services after any such changes constitutes your acceptance of the new terms.

8. PROHIBITED ACTIVITIES

You may only access or use PetMed’s services for their intended purposes, as outlined by us. Our services are not to be used for any commercial activities unless explicitly approved by PetMed.


As a user of PetMed’s services, you agree to refrain from the following:

  • Systematically collecting or harvesting data or content from the services to compile, either directly or indirectly, a database, directory, or compilation without our express written consent.
  • Engaging in any deceptive activity, including attempting to obtain sensitive information such as account passwords from PetMed or other users through fraud or misrepresentation.
  • Bypassing, disabling, or tampering with the security features of our services, particularly those that prevent the copying or unauthorized use of any content or that enforce usage limitations.
  • Engaging in any conduct that, in our opinion, tarnishes or harms the reputation of PetMed or interferes with the functioning of our services.
  • Using information obtained from our services to harass, harm, or abuse others.
  • Misusing our support channels or submitting false reports of abuse or misconduct.
  • Using the services in violation of any applicable laws or regulations.
  • Creating unauthorized links to our services or engaging in framing of our website without permission.
  • Uploading or transmitting malicious content, such as viruses or harmful code, or engaging in disruptive behavior like excessive use of capital letters or spamming, which interferes with other users' experience.
  • Engaging in automated or scripted activities such as sending repetitive messages or using data extraction tools like robots, crawlers, or scrapers.
  • Removing copyright or proprietary rights notices from any content on the platform.
  • Attempting to impersonate another user or individual, or using someone else’s account credentials.
  • Uploading or transmitting content designed to secretly collect or transmit information, such as spyware, tracking pixels, or cookies, without proper authorization.
  • Interfering with or disrupting the services, servers, or networks connected to PetMed’s platform, or creating an undue burden on the infrastructure.
  • Harassing, intimidating, or threatening any of our employees, contractors, or agents who provide services through PetMed.
  • Attempting to circumvent any access restrictions or security measures in place on the platform.
  • Copying or altering the services’ underlying software, including but not limited to HTML, JavaScript, PHP, or any other code used by PetMed.
  • Reverse engineering, decompiling, disassembling, or attempting to extract source code from any part of PetMed’s software, except as expressly permitted by applicable law.
  • Using, launching, or distributing automated systems or software, such as bots, scrapers, or cheat utilities, to interact with the services, unless these actions are part of standard browser or search engine usage.
  • Using third-party agents or buyers to make purchases on the services.
  • Engaging in unauthorized data collection, including gathering usernames or email addresses, for purposes such as sending unsolicited communications.
  • Using the services in any way to compete with PetMed, or for any revenue-generating or commercial purposes without our consent.

9. TERM AND TERMINATION

These Terms and Conditions will remain in full effect while you use PetMed’s services. Without limiting any other provisions, we reserve the right, at our sole discretion and without prior notice or liability, to restrict or block access to the services (including blocking specific IP addresses) to any individual for any reason, or for no reason at all. This may include, but is not limited to, breaches of any representation, warranty, or covenant in these Terms and Conditions, or any applicable laws or regulations. We also reserve the right to terminate your use of the services or delete your account and any related content or information you have posted, at any time and without prior notice, at our sole discretion.

If your account is suspended or terminated for any reason, you are prohibited from registering or creating a new account under your name, a fictitious name, a borrowed identity, or the identity of any third party, even if acting on behalf of that third party. In addition to suspending or terminating your account, we also reserve the right to pursue appropriate legal remedies, which may include civil, criminal, or injunctive actions as necessary.

10. MODIFICATIONS AND INTERRUPTIONS

PetMed reserves the right to modify, suspend, or remove any part of its services at any time, for any reason, and without notice. While we aim to provide accurate information, we are under no obligation to update our services and are not liable for any changes, price adjustments, or discontinuations.

We cannot guarantee uninterrupted access to the services, as maintenance, technical issues, or other factors may cause delays or downtime. You agree that PetMed is not responsible for any loss or inconvenience caused by service interruptions. We are not obligated to provide ongoing updates, support, or maintenance.

11. Contact Information

If you have any questions about these terms, please contact us at support@petmed.ai.